Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Once your order has shipped it could take up to 5-7 business days to be delivered to your address.
There is always a potential delay around the holidays but you will never be blindsided as we will make every effort to keep you informed during that time frame.
At this time we are only selling to customers within the United States but are consistently working towards expanding into other countries. We apologize for any inconvenience.
Domestic Shipping Rates and Estimates
We have made every effort possible to ensure that you have a smooth and pleasant experience when purchasing here at Page Lewis Designs and that includes when it comes to shipping costs. With that being said we base our shipping costs off of the total amount spent on your order before tax. For example if you buy a product(s) that before tax cost $10.00 dollars your shipping cost would be $2.50; therefore your total cost before tax would be $12.50. See the chart below for additional information and our shipping costs based off of pricing.
Dollars spent = Shipping costs:
$0 to $20 = $9.50
$21 to $40 = $6.50
$41 to $99 = $4.50
$100 or more = free shipping
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at info@pagelewisdesigns with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Our products ship from multiple warehouse locations and therefore a variety of carriers may be utilized therefore you’ll need to note the carrier that your package will be delivered through and contact them to ensure that they will deliver to a P.O. box. The carrier's name for your order can be found in your tracking information that was emailed to you when the order was shipped from the warehouse.
Page Lewis Designs is not responsible for the carrier’s decision as to whether or not they will deliver an order to a P.O. Box. In addition Page Lewis Designs cannot dictate to the carrier whether they will deliver to a P.O. Box or not.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery. If the item is unused and in its original condition we will refund the full order amount minus the shipping costs for the return. It is up to our discretion to decide if the product has been used and once decided it is also up to our discretion to determine the amount that will be refunded minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@pagelewisdesigns.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@pagelewisdesigns.com.